Privacy Statement
At Grande Vegas we take your privacy seriously. This page explains what personal and technical information we collect when you use our online casino services in Canada, how we use and protect that information, and the choices you have about your data. We aim to be clear about account data, transaction details, cookies and tracking, and how we work with third parties.
Types of data we collect
We collect a range of information that helps us provide and secure your account, process payments, and meet legal requirements. Collection includes personal, technical and transactional data as described below.
Personal data
Personal data includes name, date of birth, residential address, email address, phone number, government ID when required for verification, and payment method details such as card or crypto wallet information. We collect this information during account registration, verification and when you contact support.
Technical data
Technical data covers IP address, device identifiers, browser and operating system, time zone, and connection information. We may collect approximate location data and logs of your interactions with our site to detect fraud and improve service performance.
Transactional and activity data
This includes deposits, withdrawals, game play history, wager amounts, outcomes, bonuses applied, timestamps and customer service records. Transactional data is retained to support accounting, dispute resolution and compliance with anti-money laundering obligations.
How we use your information
We use data to operate your account, verify identity, process deposits and withdrawals, prevent fraud, comply with legal and regulatory obligations, provide customer support, and send service-related messages. Aggregated and anonymized data may be used for analytics and site improvements.
Data protection practices
We protect personal information using reasonable technical and organisational measures, including encrypted transmission (HTTPS/TLS), access controls, and secure storage. Only authorised staff and service providers who need access to perform their duties are granted access. We periodically review and update security practices.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable essential site functions, analyse site traffic and personalise your experience. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality or access to some features.
Information sharing and third parties
We may share data with service providers such as payment processors, identity verification and fraud-prevention partners, analytics providers, and customer support platforms. We may also disclose information when required by law or to protect our rights. Third parties receiving data are required to handle it in accordance with privacy and security standards.
User rights
Canadian users generally have rights to access, correct and delete personal information held by us, subject to applicable legal and regulatory obligations. You may also object to certain processing, request portability of your data, or withdraw consent where processing is based on consent.
Access, correction and deletion
To request access, correction or deletion, contact [email protected]. We will verify your identity before responding and will inform you of any limitations on requests where we must retain data for legal or compliance reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified by email. Continued use of our services after changes indicates acceptance of the revised policy.